Essential Functions:

1. Answers incoming event phone lines promptly, courteously and correctly; answers questions, researches and resolves problems, and provides information in a clear and concise manner.
2. Takes registrations over the phone and performs automated data entry.
3. Follows up on customer inquiries and research to assure satisfactory completion.
4. Remains current on changes in show facts, policies, procedures and product offerings.
5. Knows and understands individual trade show components, attendees and exhibitors so that individual is well informed and accurate when providing information.
6. Works with other Call Center Representatives to ensure that daily information requests are fulfilled and that files are kept current.
7. Performs additional clerical duties and projects as assigned by the Call Center Coordinator or the Order Processing Supervisor.

Required Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual must have strong interpersonal skills, be detail oriented and have excellent verbal and written capabilities. Data entry skills and personal computer experience is required with proficiency with Microsoft Office. Individual must have a pleasant telephone voice and manner. Minimum one year of experience in a customer service position.

Education and Experience:
High School Diploma or equivalent.

Coordinates the pre-show and onsite activities, including managing the onsite registration and lead retrieval staff for the event.

Essential Functions:

1. Serve as the onsite team leader for assigned events by monitoring the team’s progress for all advance and onsite phases.
2. Inventory, install, test, operate and maintain all system equipment onsite. Work with the Lead Retrieval manager and Shipping Department as needed.
3. Supervises and supports the onsite registration process, entrance tracking, session tracking, lead retrieval and other onsite services. Also, implements the show procedures and policies. Responsible for the supervision of the onsite CDS staff.
4. Trains and supervises the onsite temporary staff. This includes data entry, printer station, badge holder pick-up, self-registration, line monitors, session and entrance tracking temporary staff.
5. Act as the client liaison onsite and provide reports in a timely fashion as required by the client.
6. Tear down, pack and ship equipment and supplies after the close of the event. Prepare complete documentation required for shipping equipment.
7. Extensive travel is required.
8. Other duties as assigned by the Manager of Onsite Operations.

Essential Team Responsibilities:

1. Responsible for the Onsite Meeting two weeks prior to the event.
2. Maintain maximum awareness of all aspects of the event planning and logistic process for assigned events. Works in conjunction with the Registration Manager, Operations Department, Shipping Manager and all other members of the Event Team.
3. Plans and develops the onsite registration process working with Account Executive, IS and the Registration Manager on floor plans, equipment requirements, electrical requirements and staffing.
4. Reviews and verifies the final onsite operations plan. Works with the Registration Manager and the Account Executive to verify the equipment, shipping, floor plan, staffing and material requirements.
5. Produce onsite notes and provide post-show feedback and analysis, including suggestions for improvement. Works the Account Executive on the post-show wrap-up.

Required Skills:
To perform this job successfully, an individual must have excellent technical skills and be able to work as a team leader or member, but also independently with minimal direct supervision. Excellent interpersonal, oral and written communication skills and the ability to handle stressful situations are required. Excellent customer services skills and the ability to interact with clients, onsite staffing, and the general public are also required. Must be able to set up the onsite registration network and perform onsite equipment repairs and software fixes as required.

Expectations:
The learning curve of an OSM is between 6-10 months, after which the incumbent will be expected to perform all job functions, as described above, with minimal or no outside assistance.

Each new OSM will have a meeting with the Manager of Onsite Operations at 60, 120 and 180 days after hire to review progress. Benchmarks set by the Manager of Onsite Operations will be required to be met in order for continued employment.

Education and Experience:
Bachelor’s degree desired or equivalent industry experience.

Responsibilities entail providing administrative support to the Registration Managers as they fulfill the operational requirements of the clients. The primary responsibility is to conduct routine support tasks that assist the Registration Manager to process work within the organization.

Essential Functions:

1. Monitor the timelines for assigned events in order to support Registration Managers in achieving deadlines.
2. Assist Registration Manager in operational functions including gathering equipment/shipping information, running badge samples and completing weekly badge production sheets.
3. Assist Registration Manager by creating web specifications documentation, QC-ing changes to the web pages for Registration Manager approval, and capturing/filing final screens shots of all web page deliverables.
4. Complete the daily administrative tasks for the assigned Registration Manager, including but not limited to; filing, sending fax correspondence, updating Event Plans, scheduling and documenting milestone meetings.
5. Set-up and break down Event Folders for archiving.
6. Place orders for client supplied artwork and materials.
7. Prepare the final billing packets and schedule the billing meetings.
8. Schedule web conference meetings.
9. Update the Event Services Manager on critical issues, or timelines in jeopardy, as needed.

Required Skills: Previous customer service experience is necessary. It is essential to have the ability to operate independently, as well as to possess the necessary judgement to recognize when to escalate issues for review, guidance and/or resolution. A positive track record with strong and effective interpersonal skills and working relationships with staff of all levels in a variety of work settings is also required. Computer software experience: MS Word, Excel, Outlook and various desktop applications.

Education and Experience:
Associate’s degree desired or equivalent related work experience required.

Each client event is a customized web application with a proven ASP code base and a standard SQL Server 2000/2005 database structure.

Essential Departmental Functions:

1. Serve as the primary technical contact for assigned events and clients.
2. Act as CDS liaison with the client for technical issues.
3. Build, test and deploy client web sites.
4. Other duties as assigned by department manager.

Essential Show Team Functions:

1. Attend all event-specific and company meetings.
2. Primary point of contact for onsite staff for assigned events.
3. Provide custom configurations and support for our clients as required.

Required Skills:
Excellent organizational, analytical, customer service and attention to detail skills are a must. Must possess excellent written and oral communication skills as well as the interpersonal and leadership skills required to interact with clients, account managers, registration managers, and others at all management levels. Must be able to work in a fast paced environment and perform multiple tasks simultaneously within tight time constraints.

Technical Skills Required:

1. A minimum of 2 years experience developing database driven websites, preferably using Microsoft technologies.
2. Web development using ASP/VB Script, PHP, JavaScript, T-SQL, CSS and SQL 2005/2000 server.
3. Working knowledge of IIS 5.0/6.0 in a Windows 2000/2003 environment.
4. Basic SQL 2000/2005 server administration skills (creating tables, store procedures, using DTS) are a plus.
5. Knowledge and use of Web Services a plus.
6. Experience with AJAX programming a plus.
7. Web site team authoring and team programming experience is preferred.
8. Familiarity with the software development life cycle using a Source Control product is desired.
9. Some travel may be required.

Education and Experience:
Four-year college degree or equivalent industry experience is required.